Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use your km77apk account — from how your wallet transactions are handled to how disputes are resolved.

Applies to all account holdersDANA, OVO, GoPay coveredIndonesia-region access where permittedUpdated when policy changesContact us to raise questions
km77apk Terms and Conditions That Govern Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you want to raise a concern about how they apply to your account, our support team is the right starting point. Reach out through any of the channels below and include your account reference so we can respond accurately.

Team online

Live Chat

Open the chat widget from your account dashboard to speak with our support team directly about any terms-related question on your account.

Email Support

Send a written query to our support address if you need a documented response. Include your account ID and the specific clause you are asking about.

Help Centre

Our help centre holds the most current version of these terms alongside account FAQs. Check there first for answers to common policy questions.

HOW WE HANDLE THIS

Account Security and Your Policy Rights

These terms are written to be clear about what we do with your account data, how we handle wallet instructions, and what steps you can take if something goes wrong. Security, retention, and your right to request changes are each addressed below.

Data Handling

We collect only the account data needed to process your DANA, OVO, or GoPay transactions and verify your identity as required under applicable rules.

Account Security

Your account is protected by password and OTP verification. We never share login credentials with third parties, and suspicious access triggers an automatic security hold.

Data Retention

We retain transaction records for the period required by applicable regulations. You may request a summary of your account activity through our support email at any time.

Requesting Changes

To update registered wallet details — such as switching from OVO to GoPay — submit a verified request through live chat or email. Changes take effect after identity confirmation.

Common Questions About These Terms

The questions below cover what Indonesia account holders ask most about how these terms apply to their wallets, account access, and rights under this policy.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay on your account is governed by these terms alongside the wallet provider's own rules.

We aim to notify you before material changes take effect. Continued account use after the notice period means you accept the updated terms as posted.

Depending on the breach, we may suspend or close your account. We aim to contact you first unless immediate action is needed to protect account security.

Send a request to our support email with your account ID. We will provide a summary of your wallet activity for the retention period we hold on file.

Access depends on local law and is available only where regulations in your region permit. If you are unsure, check the rules that apply in your area before using the platform.

Reach out via live chat or email with your account reference and the specific issue. Our team will review the application of the relevant term and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.